Your Online Privacy Responsibilities
By using this site, you agree to take basic steps to ensure your privacy online. If the DRG has created
account credentials for you, you agree to log out of this site when you are finished, protecting your
information from other users. You also agree not to share any invitation links, passwords, or login IDs with anyone else. In addition, you agree to take reasonable precautions against malware and viruses by installing an anti-virus software to protect your online activities.
What Is Personal Information?
“Personal Information” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Personal Information may include the following: name, address, date of birth, gender and contact data
(i.e., email address, telephone number, and employer name).
We may also collect information that is related to you but that does not personally identify you (“Nonpersonal Information”). Non-personal Information also includes information that could personally identify you in its original form, but that we have modified (for instance, by aggregating, anonymizing or de-identifying such information) in order to remove or hide any Personal Information.
service providers from or about:
- Visitors to, or users of, its websites
- Prospective and current customers using The DRG services
Collection of Personal Information
We take your privacy seriously and employ information protection controls in keeping with industry standards and practices to safeguard your information and protect your anonymity. Personal
information about you may be collected from you through various sources, including information i) that is entered manually and voluntarily by you on the Site’s application and other forms or postings on the Site; ii) that you provide regarding your preferences (for example, based on your activity on our website); iii) from other sources with your consent (for example, from other institutions such as auditors or administrators); iv) from sources in the public domain; and v) from other interactions you may have with us (for example, discussions or emails with our staff, including through the use of the Site’s contact features).
In addition, when you visit our Site, we may gather anonymous technical and navigational information, such as computer browser type, Internet protocol address, cookie information, pages visited, and average time spent on our Website. This information does not personally identify you and may be used, for example, to alert you to software compatibility issues, to customize any advertising or content you see, fulfil your requests for products and services, contact you, conduct research or analyze and improve
our Site design and functionality.
Such information collected by us may be stored and processed in the United States or any other country in which our agents or we maintain facilities. By using the Service, you consent to the foregoing collection and use of information and any such transfer of information outside of your country. We make no representation or warranty with respect to any duty to permanently store any personal information you may provide.
Personal information you choose to provide
In order to provide the best experience when you visit our website, we may ask you for Personal
Information. Personal information includes, for example, your name and e-mail address, both of which you may be asked to provide when registering with The DRG. A description of some of the ways that you may provide personal information to us, as well as further details on how we may use such personal information, is given below.
Contact us/feedback forms
If you fill out a “Contact us” form on our Website, we may ask you for information such as your name
and e-mail address so we can respond to your questions and comments. If you choose to correspond with us via e-mail, we may retain the content of your e-mail messages, your e-mail address and our response to you.
We conduct research surveys and opinion polls for our customers and may occasionally ask website
visitors about their activities, attitudes and interests. These surveys help our customers improve their products and services. When asking for participation in these surveys, we may have access to or ask you to provide us with your name, email address, or other Personal Information. All information collected in our research surveys is confidential and your Personal Information is not shared with your survey responses unless you explicitly give that permission.
Our Website may offer visitors contact forms to request additional details and to download collateral. If you fill out one of our web forms, we may ask you for information such as your name and email address so we can respond to your questions and comments. If you choose to correspond with us via web forms, we may retain the form data which can include name, email address and other contact related details.
Website usage information
information about you. A cookie is a very small text document, which often includes an anonymous unique identifier and additional information necessary to support the site’s intended functionality. The DRG uses session cookies. A session cookie is temporary and disappears after you close your browser.
Technologies such as: cookies, beacons, tags and scripts are used by The DRG and our marketing
partners, analytics providers, and customer support systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
To learn more and for a detailed cookie notice, the User may consult the Cookie Notice at the bottom of this page.
Most web browsers can be set to tell you when a cookie has been sent to you and give you the
opportunity to refuse that cookie.
Refusing a cookie may in some cases prevent you from using or negatively impact the display or function of our Website or certain areas or features of our Website. There are numerous resources on the Internet that can provide more information about how cookies work and how you can manage them.
Web Beacons, also known as pixel tags and clear GIFs, (“Web Beacons”), are electronic images that allow a website to access cookies and help track marketing campaigns and general usage patterns of visitors to those websites. Web Beacons can recognize certain types of information, such as cookie numbers, time and date of a page view, and a description of the page where the Web Beacons is placed. No personally identifiable information about you is shared with third parties through the use of Web Beacons on the Site. However, through Web Beacons, we may collect general information that will not personally identify you, such as: Internet browser, operating system, IP address, date of visit, time of visit and path taken through the Site.
Internal use of Web Beacons: The DRG may use Web Beacons internally to count visitors and recognize visitors through cookies. Access to cookies helps The DRG personalize your experience when you visit the Site.
Email: The DRG may include Web Beacons in HTML-formatted email messages that The DRG sends to you. Web Beacons in email messages helps The DRG determine your interest in and the effectiveness of such emails.
External use of Web Beacons: The DRG may also use Web Beacons externally. For example, The DRG may report aggregate information about visitors, such as demographic and usage information, to its affiliates and other third parties. The DRG may also include other Web Beacons within the Site.
Your opt in/opt out choices
You may “opt in” and/or “opt out” of certain uses of your Personal Information. For example, you may have the opportunity to choose whether you would like to receive email correspondence from us. Your Personal Information will not be shared with third-party service providers unless you give consent. If you no longer want to participate in marketing research studies or receive updates to newsletters or blogs on our websites, or which to review, edit, or delete your contact information, please fill out web form at
this link: Webform.
Please take note that if you opt out of receiving promotional correspondence from us, we may still
contact you in connection with your relationship, activities, transactions and communications with us.
Permitted Use of Personal Information
The DRG uses your Personal Information to provide you products and services, such as to fulfill your requests for products or to help us personalize our offerings to you. We also use your Personal Information to support our business functions, such as market research, marketing, fraud prevention, and legal functions. To do this, we combine Personal and non-Personal Information, collected online and offline, including information from third-party sources.
- Fulfil Requests: To fulfil your requests for products and services and communicate with you about those requests.
- Understand Consumer Behavior: To better understand consumer behavior so that we may enable better business decisions and improve the distribution and quality of products and services;
- Personalize Offerings: To help us personalize our service offerings, websites, mobile services, and advertising;
- Protection: To protect the security and integrity of our websites, mobile services, and our business;
- Legal: To comply with legal and/or regulatory requirements;
- Responding to Customer: To respond to reviews, comments, or other feedback you provide us;
- Employment Applications: In connection with a job application or inquiry, you may provide us with data about yourself, including your educational background or resume and other information, including your ethnicity where required or permitted by law. We may use this information throughout The DRG, its subsidiaries and affiliates, and its joint ventures for the purpose of employment consideration;
- Promotional Messaging or Advertising: With your consent, The DRG uses your contact information to recommend products and services that might be of interest to you, to send you marketing and advertising messages such as newsletters, announcements, or special offers or to notify you about our upcoming events. If at any time, you would like to discontinue receiving any such email updates, you may unsubscribe by following the unsubscribe instructions included in each promotional email.
Use, disclosure, and sharing of Personal Information
We may use third-party partners to help us operate and maintain our Website and deliver our products and services. We may also share your information with our service providers and other third parties (“Affiliated Parties”) that provide products or services for or through this Website or for our business (such as website or Infrastructure hosting companies, communications providers, email providers, analytics companies, credit card processing companies and other similar service providers that use such information on our behalf).
Third-party service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements.
The DRG may be required to disclose collected information in order to (i) respond to investigations, court orders or legal process, (ii) to investigate, prevent or take action regarding illegal activities, suspected fraud, potential threats to the physical safety of any person, (iii) violations of the DRG’s terms of service, or (iv) as otherwise required by law.
Your ability to access, limit use and disclosure
You may request access to your personal data to update, correct or delete, or to limit the use or
disclosure of, your personal data.
Individuals wishing to view, update, delete, or supplement their personal data may do so by contacting the business that provided The DRG your personal data directly to make your requests, or alternatively you can submit your request through our Data Subject Access Request (DSAR) Portal. If the DRG DSAR portal is unavailable, requests can be sent Privacy@TheDRG.com Individuals outside the EU may also use our Data Subject Access Rights portal to submit complaints about your privacy and our collection or use of your personal information.
Disclosure of Personal Information
The DRG does not sell or otherwise disclose the Personal Information it holds to third parties, except for the following exceptional circumstances:
- Third Parties: The DRG will not rent or sell your Personal Information to others but may disclose Personal Information with third-party vendors and service providers that work with The DRG. We will only share Personal Information to these vendors and service providers to help us provide a product or service to you at your request and in accordance with our respective agreement. We will ensure appropriate contractual clauses are in place to ensure compliance with data protection legislation.
- Business Purposes: In a prospective business transaction, The DRG may disclose Personal
Information where The DRG has entered into an agreement that restricts the use and disclosure of that data solely for purposes related to the transaction, protects the data by security safeguards appropriate to the sensitivity of the information, and if the transaction does not proceed, the data is returned to The DRG or destroyed within a reasonable time. With respect to employee data, The DRG may disclose Personal Information if it is necessary to establish, manage or terminate an employment relationship, as allowed by law.
- Legal and Safety Reasons: The DRG may be required to disclose Personal Information to law enforcement agencies, government agencies, or legal entities. We may disclose information by law, litigation, or as a matter of national security to comply with a valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law. We may also need to disclose Personal Information in the event of an emergency that threatens an individual’s life, health, or security. If the data requested is held on behalf of a customer, The DRG will consult the customer unless it is prohibited to do so by law. The DRG may be required to disclose information without your consent or knowledge if: (i) it is reasonable to expect that disclosure with your knowledge or consent would compromise an investigation of a breach of an agreement or a contravention of the law; (ii) it is reasonable for the purposes of preventing, detecting or suppressing fraud and it is reasonable to expect that the disclosure with your knowledge or consent would compromise the ability to prevent, detect or suppress the fraud; (iii) it is necessary to identify an individual who is injured, ill or deceased to a government institution or the individual’s next of kin or authorized representative and, if the individual is alive, with notification to the individual.
We take reasonable and appropriate precautions, including administrative, technical, personnel, and
physical measures, to safeguard Personal Data against loss, misuse, theft, and unauthorized access, disclosure, alteration, and destruction. We also use Secure Sockets Layer (SSL) encryption when transmitting sensitive information. Please keep in mind that due to the inherent nature of the Internet, there is no way to make the transmission of electronic data entirely safe from intrusion.
Data Retention and Storage
All Personal Information is retained only for as long as it is necessary for the purposes for which it was collected or transferred. The DRG retains your information for business purposes, for as long as your account is active, and/or as long as is reasonably necessary to provide you with our products and services. The DRG will also retain your information as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time. At any point in time, you can withdraw consent and we will immediately stop processing your data.
International Transfer of Personal Information
The DRG may share customer information within our family of companies for a variety of purposes, for example, to provide you with the latest information about our products and services and offer you our latest promotions. To facilitate our global operations, The DRG may transfer Personal Information from your home country to other The DRG locations across the world. To protect your Personal Information, we will only transfer data to countries who provide an “adequate” level of Personal Information protection. If the data is transferred to counties without ‘adequate’ protection as determined by the European Parliament, we will use additional safeguards to ensure your data is protected.
Company Response to a Data Request and/or Security Breach
In regard to the aforementioned rights to voice questions, make requests regarding your data privacy or withdraw consent, we will respond to your request within 30 days. In some cases, however, we may limit or deny your request if: the law permits or requires us to do so, if it infringes on the privacy of other individuals or internal procedures, if we find the request to be unfounded or excessive or if we are unable to verify your identity.
If the volume or complexity of the request requires internally processing at The DRG beyond 30 days,
The DRG will inform the requester within 30 days of the reasons for an extension and may charge a
reasonable fee to cover administrative costs.
Security of all information is of the utmost importance for The DRG. The DRG uses technical and physical safeguards to protect the security of your Personal Information from unauthorized disclosure. We use encryption technology to keep all information secure. We also make all attempts to ensure that only necessary people and third parties have access to Personal Information. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of Personal Information and, unless otherwise agreed in a written agreement between The DRG and the applicable party, we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. In the case of a data breach, we will notify you without undue delay of any loss, misuse or alteration of Personal Information that may affect you. We will notify relevant regulatory bodies within 72 hours of a breach.
Important Notice to European Union Individuals: The General Data Protection Regulation
To facilitate our business practices, your Personal Data may be collected, transferred to and stored by us in the United States. As a result, your Personal Data may be processed outside the EEA, and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection in the EEA. In this event, we will ensure an adequate level of protection, for example by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.
The DRG commits to resolve complaints about your privacy and our collection or use of your personal information under GDPR. European Union individuals with inquiries or complaints should use our Data Subject Access Rights portal to submit complaints about your privacy and our collection or use of your personal information.
Alternative means of contact:
If the DRG DSAR portal is unavailable, requests can be sent to Privacy@TheDRG.com, or to our mailing
The DRG, Inc.
200 Bishops Way
Brookfield, WI 53005
Link to EU Data Protection Authorities: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
Third Parties who may receive personal data (Onward Transfer)
The DRG may employ and contract with third-party service providers and other entities to assist in providing our services to customers by performing certain tasks on our behalf. These third-party providers may offer customer support, data storage services (data centers), or technical operations. The DRG maintains contracts with these third parties restricting their access, use and disclosure of personal data. These third parties may access, process, or store personal data in the course of providing their services. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents. We may be liable for the appropriate onward transfer of EU and Swiss personal data to third parties.
Your Right to Access Your Data
We acknowledge the right of UK, EU and Swiss individuals to access their personal data. Your ability to access, limit use and disclosure, for specific instructions on how you can access this right.
Your Ability to Choose How Your Data Is To Be Used
A cookie is a small text file that a website saves on your computer or mobile device when you visit its
site. It enables the website to remember your actions and preferences over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Cookies also help us understand which sections of our websites are the most popular as they help show which pages are being visited and for how long. This helps us adapt our websites to provide more relevant and accessible information. Cookies can be deleted or blocked by changing browser settings.
Advantages of cookies are:
- Remembering the details as provided by the user
- Remembering user preferences
- Helping improve the site
To manage or delete cookies on your browser or on a mobile device, please visit either https://www.aboutcookies.org or the official webpage of the browser or device manufacturer
and the documentation provided by them and follow their instructions.
Please note, however, that disabling cookies might affect your online experience and/or prevent you
from taking full advantage of our site and some of its functionality.
Cookie Notice Changes
Our Cookie Notice may change at any time. If our information practices change in a significant way, we will post the policy changes here. This Cookie Notice was last updated on March 20, 2022.
The DRG, Inc.
200 Bishops Way
Brookfield, WI 53005
Updates to our privacy statement