Patient Scheduling
Review

Shining a light on new patient opportunities

Patient Scheduling
Review

Shining a light on new patient opportunities

Your health system gets inquiries each day from new patients wanting to schedule care. Many become part of your system when they are offered appointment options that connect them with a provider quickly and conveniently.

What about the rest? Are you able to measure how many never join your system because they can’t get an appointment to fit their schedule and aren’t offered alternatives?

A Patient Scheduling Review provides a check-up on your appointment scheduling process

Our trained healthcare mystery shopping interviewers capture appointment availability, hold times, call transfers, and other evaluation points in the scheduling experience.

Looking for the digital version?

With the increasing use of digital tools for patient access, we understand the importance of reviewing your online scheduling process as well. As experts in UX research, we can help you shine a light on opportunities in your new patient digital scheduling.

Consumers have many healthcare options to choose from.

When they choose to contact you,
you work hard to welcome them into your system.

Checking in on your scheduling processes can help ensure those inquiries result in access to the high-quality care you provide.

Isn’t there another doctor my mom can see at this location?

I can’t wait that long for my son to be seen.

I’m too sick to drive that far.

I’ve been on hold way too long.

I couldn’t get the appointment I was looking for online.

How does a Patient Scheduling Review work?

Our Patient Scheduling Reviews use proven healthcare mystery shopping techniques to deliver detailed, ongoing assessments of those critical first experiences.

CASE STUDY

Finding ways to welcome more patients through the front door

CASE STUDY

Finding ways to welcome more patients through the front door

Ready to get started with your patient scheduling review?

Ready to get started with your patient scheduling review?